Returns & Exchanges

Due to the limited-edition nature of our seasonal drops and the handcrafted intimacy of our jewelry, returns and exchanges are governed by strict guidelines to preserve authenticity and hygiene.

Return Eligibility & Timeframe

• 7-Day Return Window: you may initiate a return for store credit or an exchange within 7 calendar days of receiving your delivery. The 7-day period begins strictly on the date the courier tracking confirms successful delivery.
• Shipping deduction: for orders that qualified for promotional or free shipping, our actual outbound shipping and signature-insurance expenses will be deducted from the final store credit amount.

Condition Requirements

To be eligible for a return:

1. The item must be completely unworn, undamaged, and unaltered.
2. The security tag attached to the piece must remain entirely intact and untampered with, attached in its original factory position. Any evidence of re-attachment, adhesive residue, cut plastic, or subtle wear (perfume scents, skin oils on woven fabric) will immediately void return eligibility.
3. The piece must be returned in its complete original luxury packaging, including the gift box, velvet pouch, and authenticity card.

Non-Returnable & Final Sale Items

The following items are strictly Final Sale and cannot be returned, exchanged, or refunded:

• Custom & Bespoke: custom-made, bespoke, or personalized pieces.
• Altered Items: resized items or items altered by any jeweler, whether outside or in-house.
• Promotions: items purchased during special archive sales or marked explicitly as ‘Final Sale’.

Return Shipping & Restocking

Return shipping costs and applicable customs duties are the responsibility of the client. We strongly recommend using a trackable, insured shipping service. Orvellia is not responsible for returned packages lost or damaged in transit. Upon receipt and inspection of the returned item, a store gift card or exchange credit will be issued within 5 to 7 business days (minus initial shipping fees).

How to Request a Return or Exchange

1. Email info@orvellia.org within 7 calendar days of confirmed delivery with your order number and reason.
2. Wait for our confirmation and return instructions. Please do not ship anything back before you hear from us.
3. Pack the piece in its complete original packaging and ship it using a trackable, insured service. Return shipping and any duties are your responsibility.
4. We inspect the return on arrival. If approved, a store gift card or exchange credit is issued within 5 to 7 business days, less the initial shipping fees.

Other Cases

• Damaged, defective or wrong item: report within 48 hours of delivery as set out in the damages section of our Shipping policy.
• Cancellations: an order is confirmed once payment is processed. To cancel a ready-to-ship order, contact us before it is dispatched; custom orders are governed by the cancellation terms in the Custom & Bespoke policy.
• Refunds to the original payment method: issued only where an order cannot be fulfilled by us, or where required by law.