Shipping & Delivery
Because our collections feature delicate hand-selected corals, organic beads, moissanite and woven elements alongside fine metals, we enforce strict security and fulfillment standards for every shipment.
Order Processing & Crafting Lead Times
- Ready-to-Ship Drop Collections: orders for active collection drops are processed and prepared for dispatch within 3 to 5 business days.
- Made-to-Order & Custom Pieces: bespoke designs or customised sizing require 14 to 21 business days for handcrafting prior to shipment.
- Tracking: once your order is dispatched, you will receive a confirmation email containing your courier tracking number.
International Shipping, Taxes & Duties
We offer worldwide shipping through express courier partners such as DHL Express and FedEx. International shipments may be subject to local import duties, customs fees and taxes determined by the destination country. All import fees are the responsibility of the customer.
Estimated Transit Times (After Dispatch)
| Destination | Typical express transit |
|---|---|
| Nigeria | 1 to 4 business days |
| Rest of Africa | 3 to 7 business days |
| United Kingdom and Europe | 3 to 6 business days |
| United States and Canada | 3 to 7 business days |
| Middle East, Asia and Oceania | 4 to 10 business days |
Transit times are estimates provided by our courier partners (DHL Express, FedEx). Customs clearance, public holidays, weather and remote addresses can add time.
Delivery Details
- Tracking and insurance: every order ships with a tracking number and signature-on-delivery insurance. A signature may be required on receipt.
- Address accuracy: please double-check your delivery address and phone number at checkout. Orvellia is not responsible for delays or losses caused by incorrect or incomplete details supplied by the customer.
- Missed delivery: couriers usually attempt delivery more than once before holding the parcel. Please respond quickly to courier messages; costs arising from returned or abandoned parcels are the customer's responsibility.
- Free delivery: free delivery on your 10th paid order and any promotional shipping are subject to the applicable terms and the deduction described in the Returns policy if the order is later returned.
Customs, Duties & Restricted Materials
Import duties, taxes and customs fees are the customer's responsibility. Some countries also regulate natural materials such as coral. Please check your local import rules before ordering; the customer is responsible for compliance and for any permits or delays this may involve. If you are unsure, contact us before you order.
Damaged, Missing or Incorrect Parcels
Please inspect your parcel on arrival. If it appears damaged, is incomplete, or contains the wrong item, email info@orvellia.org within 48 hours of delivery with your order number, clear photos of the piece, the packaging and the shipping label. Keep all packaging until the matter is resolved. We will investigate with the courier and, where the error or damage is confirmed, repair, replace or otherwise resolve it at our cost.